Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any deliver return request that falls outside of our stated policy will not be entertained.

  • Customers are required to send in a written notice (Before you return the goods/product) via email within 2 days of receiving the item for a valid exchange or return
  • Item return must reach our premises within a week from date of informing us
  • Items must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on return
  • Customers are required to e-mail us (enquiry@prettiestbabies.com) the Return Details as below:
Return Details
Email: (example: myemail@hotmail.com)
Sales Order/Invoice Number: (the order/invoice number for the item that you want to send back)
Reason: (e.g. stain item/button missing)
Replacement Item: (tell us the item that you want to replace e.g. SKU0001)

Important Notes

  • The return and replacement shipping fee will be borne by Prettiestbabies.com provided the return and replacement is due to Damage or Stained item only
  • Any exchange of item is subject to the same design and color only
  • If customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer
  • If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, the balance will be convert into cash coupon code voucher to customer’s Prettiestbabies.com account for future purchase. No monetary refund is allowed
  • Prettiestbabies.com reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy

Returnable/Exchangeable Section

  • Items that are terribly damage or stained
  • If the quality, design, and size of item are far from your customer’s expectation, exchange of item is allowed with other design subject to the return and replacement shipping fee will be borne by customer

Non-Returnable/Non-Exchangeable Section

  • Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online
  • Item design is slightly different from the picture displayed (e.g. button or pocket)
  • Return or exchange is not allowed if size measurement differs about 1-3cm
  • Sales items is not returnable unless it is a damage item
  • Any Item from Premium Pre Order section that due to size, color, design, and material problem is not returnable or exchangeable

This return policy may be updated from time to time without prior notice. Please contact us at enquiry@prettiestbabies.com if you have any enquiry.

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